sell gift cards

How Long Does a Gift Card Transaction Take?

At Cardnaira, we are committed to providing a fast and efficient gift card trading experience. While most transactions are completed quickly, the specific time required may vary depending on the card type and current transaction volume. General Transaction Times - Average Processing Time: For common gift cards such as iTunes, Steam, Google Play, and Amazon, the redemption process is usually completed within 5-15 minutes. This covers the entire process from order submission to verification and funds being credited to your wallet. - Peak Hours: During high-volume periods, processing times may be slightly extended. However, our team works diligently to ensure every order is handled as promptly as possible. Gift Cards Requiring Extended Processing Time Certain types of gift cards involve more complex redemption and verification processes, which may require anywhere from 30 minutes to 3 hours, or even longer to finalize. To help manage your expectations and reduce anxiety during the wait, we have compiled a list of cards that typically take longer to process. If the specific transaction terms mention an extended processing time, we kindly ask for your patience. Gift card types that may involve extended processing times include: - Foot Locker Gift Card - Apple Store Gift Card - Vanilla Gift Card (depending on specific circumstances) - Sephora Gift Card - Target Gift Card - Nordstrom Gift Card - Walmart Gift Card - Visa Gift Card - Saks Gift Card - Macy’s Gift Card - Nike Gift Card - Mastercard Gift Card - American Express (AMEX) Gift Card - And many others... How to Track Your Order Status You can track the progress of your order at any time in your Cardnaira account: 1. Submitted: Your order has been successfully uploaded and is queued for assignment. 2. Processing: Your order is currently being reviewed and verified by our team. 3. Success: The transaction is complete, and funds have been successfully credited to your wallet. 4. Fail: The order was rejected. You can view the remarks to understand the specific reason. Important Note: We kindly ask for your patience during the process. Please do not transfer the gift card you are currently processing to another merchant or platform midway, as this could lead to transaction failure or other disruptions. If you have any questions regarding processing times or notice your order has been "Processing" for an unusually long time, please feel free to contact our online customer support. We will immediately investigate and assist you. Thank you for your understanding and cooperation.

Why is my order still being processed?

Description of the Issue - Orders remain in the "Processing" status for an extended period without further updates or payment confirmation. Possible Causes - High review volume leading to backlogs in the processing queue. - Manual inspection required by the platform to verify card codes or reconcile accounts. - Submitted images or card code content is incomplete, unclear, or difficult to discern. - Delays in system integration with third parties (e.g., banks or card issuers). Solutions 1. Check the order details page for review notes and submit any required supplementary materials as indicated. 2. If no notes are found, contact online customer service, provide your order number, and request expedited processing. 3. Should the issue persist, retain all communication records and proceed with filing an appeal or initiating manual review procedures.

How do I cancel a pending transaction?

Please contact our 24-hour online customer service; if the transaction has not yet been processed, it will be cancelled.

Can I Sell Multiple Gift Cards in One Order?

At Cardnaira, you can submit multiple gift cards at once. To ensure the system accurately calculates and processes your order quickly, we recommend following these best practices. Core Recommendation: Combine Same-Type Cards When you have multiple gift cards of the exact same type, we strongly recommend submitting them together in a single order. This simplifies the process and ensures accurate calculation of exchange rates and the total amount. Example of Correct Action: Suppose you have two gift cards that are both Apple/iTunes EUR / (10 ~ 249) / Physical / AT, one with a value of 50 and the other with a value of 100. Recommended Practice: Submit both cards in the same order. The system will automatically sum up their face values and provide an accurate total settlement amount. Important Note: Separate Different Card Types If you have gift cards of different types (e.g., different brands, countries/regions, or currencies), please ensure you submit them in separate orders. Example of Incorrect Action: Suppose you have two different types of cards: - Card A: Apple/iTunes EUR / (10 ~ 249) / Physical / AT, value 100 - Card B: Steam CHF / (1 ~ 49), value 20 Recommended Practice: Please create two independent orders for Card A and Card B respectively. Mixing different card types in one submission may lead to calculation errors or processing delays. Our Guarantee Even if you make a mistake during submission, there is no need to worry. Cardnaira has a dual-layer protection mechanism involving automated system review and manual verification to ensure every order is processed accurately. If any errors are found in the submission, our team will correct them to safeguard your final payout.

Explanation of the four order statuses: Submitted, Processing, Success, and Fail

To help you better track the progress of your gift card transactions, we have compiled the four common order statuses on the Cardnaira platform and their detailed meanings. Quick Links - Sell Gift Cards: www.cardnaira.com/dashboard/order/sell-gift-cards - Check Orders: www.cardnaira.com/dashboard/order/transaction Status 1: Submitted Meaning: Your order has been successfully uploaded to the system. Current Progress: The order is in a queue, waiting to be assigned to a customer service agent. Recommendation: Please wait a moment; the system will assign an agent to handle your order shortly. Status 2: Processing Meaning: Your order has been accepted by a customer service agent. Current Progress: The agent is verifying your card's information and validity. Recommendation: Please do not close the page or resubmit at this time. The status will update automatically once the verification is complete. Status 3: Success Meaning: The transaction has been successfully completed, and the settled amount has been credited to your account balance. This status covers four different transaction scenarios. Rest assured, as long as the order status changes to "Success," it means the funds have arrived. Here are the specific scenarios: Scenario 1: Information Matches Perfectly (Perfect Transaction) The card name, type, and denomination you submitted perfectly match the actual card details. The system quickly approves the transaction and releases the payment. Order Remark Displays: Congratulations! Your transaction is complete, and the settled amount has been credited to your account balance. Scenario 2: Card Code and Image Mismatch (System Auto-Correction) Situation: The code on the physical card image you uploaded does not match the code you entered manually. Process: The system will automatically select the valid one of the two to process the transaction. Order Remark Displays: The image and card details do not match. However, as one of them was valid, the system has processed it automatically. The settled amount has been credited to your account balance. Scenario 3: Incorrect Card Type or Country/Region (Smart Correction) Situation: For example, you uploaded an Amazon CAD 100 card but mistakenly selected Apple EUR 100 during submission. Process: The order enters a manual review process. We will correct the information to the proper card type and country and settle the transaction based on the real-time exchange rate after the correction. You can compare the "OLD" and "NEW (corrected)" order information in your order details. Order Remark Displays: The card type or country does not match the submission. The system has automatically updated the order, and the settled amount has been credited to your account balance. Scenario 4: Incorrect Face Value (Amount Correction) Situation: For example, you entered the amount as 200, but the card's actual value is 500. Process: We will update the order to the correct card value (500) and credit your wallet with the actual amount. Order Remark Displays: The actual value does not match the submitted amount. The system has automatically updated the order, and the settled amount has been credited to your account balance. Status 4: Fail Meaning: The order could not be completed, and funds were not credited. This is usually due to one of the following reasons: Reason 1: Invalid Card The card has already been used, is not activated, or the code is incorrect. Recommendation: Please carefully check your card details for accuracy. If you confirm they are correct, you can try resubmitting. Order Remark Displays: Invalid card. Please check your card information carefully and resubmit. Reason 2: Invalid Image The uploaded image is blurry, unreadable, or incomplete. Recommendation: Please retake a clear and complete picture of the card and upload it again. Order Remark Displays: The image is unclear or invalid. Please upload a valid image. Need Help? If you have questions about order status corrections or need further verification, please contact our online customer service at any time. We are here to help.