Description of the Issue

• Orders remain in the "Processing" status for an extended period without further updates or payment confirmation.

Possible Causes

• High review volume leading to backlogs in the processing queue.

• Manual inspection required by the platform to verify card codes or reconcile accounts.

• Submitted images or card code content is incomplete, unclear, or difficult to discern.

• Delays in system integration with third parties (e.g., banks or card issuers).

Solutions

1. Check the order details page for review notes and submit any required supplementary materials as indicated.

2. If no notes are found, contact online customer service, provide your order number, and request expedited processing.

3. Should the issue persist, retain all communication records and proceed with filing an appeal or initiating manual review procedures.