To help you better track the progress of your gift card transactions, we have compiled the four common order statuses on the Cardnaira platform and their detailed meanings.
Quick Links
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Sell Gift Cards: www.cardnaira.com/dashboard/order/sell-gift-cards
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Check Orders: www.cardnaira.com/dashboard/order/transaction
Status 1: Submitted
Meaning: Your order has been successfully uploaded to the system.
Current Progress: The order is in a queue, waiting to be assigned to a customer service agent.
Recommendation: Please wait a moment; the system will assign an agent to handle your order shortly.
Status 2: Processing
Meaning: Your order has been accepted by a customer service agent.
Current Progress: The agent is verifying your card's information and validity.
Recommendation: Please do not close the page or resubmit at this time. The status will update automatically once the verification is complete.
Status 3: Success
Meaning: The transaction has been successfully completed, and the settled amount has been credited to your account balance.
This status covers four different transaction scenarios. Rest assured, as long as the order status changes to "Success," it means the funds have arrived. Here are the specific scenarios:
Scenario 1: Information Matches Perfectly (Perfect Transaction)
The card name, type, and denomination you submitted perfectly match the actual card details. The system quickly approves the transaction and releases the payment.
Order Remark Displays:
Congratulations! Your transaction is complete, and the settled amount has been credited to your account balance.
Scenario 2: Card Code and Image Mismatch (System Auto-Correction)
Situation: The code on the physical card image you uploaded does not match the code you entered manually.
Process: The system will automatically select the valid one of the two to process the transaction.
Order Remark Displays:
The image and card details do not match. However, as one of them was valid, the system has processed it automatically. The settled amount has been credited to your account balance.
Scenario 3: Incorrect Card Type or Country/Region (Smart Correction)
Situation: For example, you uploaded an Amazon CAD 100 card but mistakenly selected Apple EUR 100 during submission.
Process: The order enters a manual review process. We will correct the information to the proper card type and country and settle the transaction based on the real-time exchange rate after the correction. You can compare the "OLD" and "NEW (corrected)" order information in your order details.
Order Remark Displays:
The card type or country does not match the submission. The system has automatically updated the order, and the settled amount has been credited to your account balance.
Scenario 4: Incorrect Face Value (Amount Correction)
Situation: For example, you entered the amount as 200, but the card's actual value is 500.
Process: We will update the order to the correct card value (500) and credit your wallet with the actual amount.
Order Remark Displays:
The actual value does not match the submitted amount. The system has automatically updated the order, and the settled amount has been credited to your account balance.
Status 4: Fail
Meaning: The order could not be completed, and funds were not credited. This is usually due to one of the following reasons:
Reason 1: Invalid Card
The card has already been used, is not activated, or the code is incorrect.
Recommendation: Please carefully check your card details for accuracy. If you confirm they are correct, you can try resubmitting.
Order Remark Displays:
Invalid card. Please check your card information carefully and resubmit.
Reason 2: Invalid Image
The uploaded image is blurry, unreadable, or incomplete.
Recommendation: Please retake a clear and complete picture of the card and upload it again.
Order Remark Displays:
The image is unclear or invalid. Please upload a valid image.
Need Help?
If you have questions about order status corrections or need further verification, please contact our online customer service at any time. We are here to help.