Forgot your withdrawal PIN? Don’t worry! Here are two straightforward methods to help you retrieve or set up a new PIN. Whether you remember your old PIN or not, we’ve got you covered with step-by-step instructions for every scenario.
Option 1: If You Can Log In and Remember Your Current PIN (Recommended)
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Log in to your account and navigate to your personal menu in the top-right corner. Click on Settings → Security.
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Find the option labeled Change PIN and proceed to the page. Enter your old PIN when prompted.
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Create a new six-digit PIN and confirm it. Choose a combination that’s secure and easy for you to remember.
Option 2: If You Forgot Your Old PIN and Are Unable to Log In (Reset Using Email Verification)
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Log in to your account and navigate to your personal menu in the top-right corner. Click on Settings → Security.
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Find the option labeled Reset PIN and proceed to the page.
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Click “Send OTP” and then enter the verification code sent to support@cardnaira.com.
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Create and confirm a new six-digit PIN, then hit Submit to finalize the process.
Important Notes:
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The verification email usually arrives within a few minutes, but be sure to check your Spam, Promotions, or other folders if necessary.
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The code or reset link is time-sensitive, so complete the process as soon as possible after receiving it.
Tips for Better Security:
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Choose a six-digit PIN that isn’t too simple—avoid predictable patterns like consecutive or repeated numbers (e.g., 123456 or 111111).
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For added protection, don’t use the same PIN as your login password.
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Always avoid entering or saving your PIN on public devices or unsecured networks.