At Cardnaira, a failed withdrawal is usually caused by two main reasons. If you encounter a problem with your withdrawal, please refer to the solutions below.
Scenario 1: Invalid Card Number
This error occurs if the bank account number you entered is incorrect, improperly formatted, or no longer active.
Solution:
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Check and Re-enter: Carefully verify your account number for any typos or mistakes.
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Update Your Card: Go to "Settings" -> "Bank Cards" to delete the incorrect card and add a new one with the correct details.
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Confirm Account Status: Ensure the bank account is active and able to receive funds.
Scenario 2: Bank Transfers Not Supported
Due to banking system limitations, transfers to certain specific banks may temporarily be unavailable.
Solution:
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Use a Different Bank Account: The most effective solution is to add a bank card from a different bank. We recommend using a major commercial bank for better reliability.
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Contact Support: If you do not have another bank account, please contact our 24/7 online support. We can check the status of the specific bank and may be able to suggest an alternative.
Most withdrawal issues can be resolved by carefully checking your account information. If the problem persists, our support team is always ready to
help.https://www.cardnaira.com/dashboard/account/suggestion-box